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SALESFORCE

Experience Cloud

Create better digital experiences for customers, partners, and employees

Whether it's customer interaction, partner collaboration, or internal communication within your organization, Salesforce Experience Cloud provides the tools to streamline and enhance these processes.

The platform enables you to share information and documents securely and efficiently within your existing Salesforce environment.

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Unique aspects of Salesforce Experience Cloud

Full integration with Salesforce CRM

Optimize data exchange between internal and external users for a seamless experience.

Customized experiences

Create digital experiences that fully meet the needs of your stakeholders.

Mobile accessibility

Wherever your stakeholders are, Salesforce Experience Cloud is always accessible on mobile devices.

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What is Salesforce Experience Cloud?

Formerly known as Community Cloud, Salesforce Experience Cloud is designed to help businesses create interactive, customized digital experiences. The platform enables organizations to build customer-focused communities where users have access to self-service, collaboration tools, and knowledge bases. This allows you to handle customer inquiries faster, better support partners, and streamline internal processes.

Salesforce Experience Cloud seamlessly integrates with other Salesforce products, such as Salesforce Marketing Cloud Account Engagement (formerly Salesforce Pardot), enabling businesses to manage and optimize customer interactions across multiple channels.

Target audiences of Salesforce Experience Cloud

With Salesforce Experience Cloud, you can build various types of communities, each aimed at a specific audience within your company.

1. Customer communications

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1. Customer communications

These communities provide customers with a platform where they can independently find answers to their questions, reducing the need for direct employee intervention. Through self-service tools like FAQs, knowledge bases, and forums, customers receive quicker assistance, reducing the load on your service desk and increasing customer satisfaction.

2. Partner communications

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2. Partner communications

For business-to-business (B2B) organizations, efficiently sharing information with partners and resellers is crucial. A partner community provides external partners access to essential information, such as leads, accounts, cases, sales documents, and marketing materials, helping them close deals faster and collaborate more effectively.

3. Internal employee communications

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3. Internal employee communications

Communities for internal employees are ideal for sharing knowledge and collaborating within teams. Employees can manage projects, share documents, and easily access the information needed to stay productive.
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1. Customer communications

These communities provide customers with a platform where they can independently find answers to their questions, reducing the need for direct employee intervention. Through self-service tools like FAQs, knowledge bases, and forums, customers receive quicker assistance, reducing the load on your service desk and increasing customer satisfaction.
Communicatie partners

2. Partner communications

For business-to-business (B2B) organizations, efficiently sharing information with partners and resellers is crucial. A partner community provides external partners access to essential information, such as leads, accounts, cases, sales documents, and marketing materials, helping them close deals faster and collaborate more effectively.

Communicatie intern

3. Internal employee communications

Communities for internal employees are ideal for sharing knowledge and collaborating within teams. Employees can manage projects, share documents, and easily access the information needed to stay productive.

Complete support during implementation

At PossibilIT, we understand that implementing new software solutions like Salesforce Experience Cloud is a significant step. With our extensive experience in the full software solution implementation trajectory and expertise in subscription management, we have helped numerous companies optimize their business processes. We can fully customize the front-end of your communities within Experience Cloud for an optimal user experience.

Our implementation trajectory starts with an in-depth analysis of the existing processes within your organization. Through (personal) conversations, we gain a clear understanding of your wishes and goals. We then present a proposal and a demo to show how we can support your organization. We guide you and your team throughout the entire process; from the initial consultation to the delivery and aftercare.

The implementation process
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Other Salesforce products

In addition to Experience Cloud, Salesforce offers other solutions that optimize business processes within your organization. Revenue Cloud helps manage and streamline revenue streams, Sales Cloud enhances the sales process, Service Cloud improves customer interactions, and Marketing Cloud enables personalized marketing campaigns. By integrating these various clouds, you build a fully integrated system that perfectly suits the specific needs of your business and provides a 360-degree view of your customers.

Overview of Salesforce products

Who we work with

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Optimize your digital experiences

Thomas

With Salesforce Experience Cloud, you create unique digital experiences that bring your customers, partners, and employees closer together. Are you curious about what PossibilIT can do for you with Experience Cloud? Contact us today for a no-obligation consultation and discover how we can help you optimize your business processes and strengthen your customer relationships.
- Thomas Letema,
Director PossibilIT

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